We had an engineer come out and update the internet and now the mini box isn’t working

[Kerri4]

I had an engineer come out and update our internet and now the mini box isn't working, I've followed all the steps that it gives you and it still won't connect 

[Greenfingers001]

invHi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Greenfingers001]

We are still looking to help you @Kerri4 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks