We had a power outage and now sky a box not working

[Keith06]

The sky q blue is going round the power button is red and the screen says "the screen will go blank in a couple of minutes, but it doesn't? I've disconnected the power, and still the same.. 

[TimmyBGood]

@Keith06 

You'll need to log a fault with Sky, go through their telephone diagnosis and (probably) have the box swapped out by courier exchange.

Remember to remove and retain the Viewing Card before handing the faulty one over.

[oldfella]

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@Keith06 wrote:

The sky q blue is going round the power button is red and the screen says "the screen will go blank in a couple of minutes, but it doesn't? I've disconnected the power, and still the same.. 

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hi @Keith06 

Work through the following link
https://www.sky.com/help/articles/sky-q-box-wont-turn-on
If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.
Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.

[Keith06]

Thank you all