We had a new sky box fitted on Thursday and its stopped working, hard drive not connected?

[Vicky43]

Our Q box broke, and a engineer came to install a new one on Thursday, all worked fine when he left, then Friday morning is said hard drive not connected. We can watch current TV but no recordings...no lights on box...the 2nd box has lights but not connecting at all...any advice?

[Addie15]

Hi there, Vicky43. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help please let us know so we can re-escalate this for you. Thanks.