“We can’t connect to your broadband router”

[Martin5858]

BT broadband working perfectly but SkyQ box says "can't connect" and going through the Netork Connection>Reset process, it won't accept the "Confirm" instruction to the "Are you sure you want to continue?".   Only other option is "cancel".  Have switched off and on and reset router but nothing works.  Help!

[Chodley]

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@Martin5858 wrote:

BT broadband working perfectly but SkyQ box says "can't connect" and going through the Netork Connection>Reset process, it won't accept the "Confirm" instruction to the "Are you sure you want to continue?".   Only other option is "cancel".  Have switched off and on and reset router but nothing works.  Help!

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I've had that before. Massively annoying. Random and got it to work in the end but no idea how.

[Martin5858 · Accepted solution]

Unplugging QBox and plugging back in fixed it!

[Kasim1]

Can't connect to broadband tried to change WiFi password