We are unable to access catch up on demand sky cinema sport music and apps

[Dawniebibs]

We are unable to access sky cinema. Sport. Catch up. On demand or apps for menu home page

[oldfella]

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@Dawniebibs wrote:

We are unable to access sky cinema. Sport. Catch up. On demand or apps for menu home page

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Hi @Dawniebibs 

First reset your broadband router.
If on Sky broadband hold the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.
If on 3rd party broadband and your router does not have a reset button, reboot it by disconnecting the power lead for 30 secs and then reconnecting.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
If you are on Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

[Dawniebibs]

This has not worked

[oldfella]

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@Dawniebibs wrote:

This has not worked

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Hi @Dawniebibs 

Are you seeing any Onscreen message?

[Dawniebibs]

Yes it's says it's unsuccessful

[oldfella]

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@Dawniebibs wrote:

Yes it's says it's unsuccessful

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Hi @Dawniebibs 

In your main Q box

Check in Home - settings - Status.

Do you have 'ticks' against Network connection ?

If you do try the following 

First check that your viewing card is correctly inserted. Viewing card is in the right hand end of the box.
If it is in correctly there is not enough of it sticking out to grip and remove it.
Push it fully in and it will pop out slightly enough so you can remove it.
Make sure that it is in chip side up and chip end in first. Push it gently fully in and you should feel a slight click when it is engaged. If it has popped out enough to remove it is not located correctly.
If you are satisfied that it is in correctly
Try refreshing your Viewing card.
Home - Settings - System info.
Highlight Viewing card number and then select Setup on the right hand side.
Then select Use this option to trigger a callback

No call is actually made but the Viewing card should be refreshed.

Then try rebooting your Q box 

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

[Dawniebibs]

No tick next to network connection. 

[oldfella]

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@Dawniebibs wrote:

No tick next to network connection. 

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So @Dawniebibs 

Did you follow the instructions in my first post?

If so exactly what did you do and what happened?

Also who is your Broadband supplier?

[Dawniebibs]

I did exactly as instructed. All fine. Done again this morning. Also we have sky as our broadband supplier

[oldfella]

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@Dawniebibs wrote:

I did exactly as instructed. All fine. Done again this morning. Also we have sky as our broadband supplier

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hi @Dawniebibs 

You say "All fine"

Is it working now?

If not did the WPS light flash Amber onthe Q box when you carried out the Network reset?

If it did flash,  did you press the WPS button on the router within 2 minutes after carrying out the Network reset?

Did you hold the WPS button until the WPS light started flashing Amber?