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Discussion topic: We are having trouble reaching this service right now don't worry we'll keep trying

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Avatar for BasherO
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This message was authored by: BasherO

Message posted on ‎17 Oct 2023 03:05 PM

We are having trouble reaching this service right now don't worry we'll keep trying

I am getting the above error message when I try to access sky catch up TV.

I have unpluged, turned off, left it for an hour, Changed my preference is to SD but still the error message comes up and I can't access or download catch up TV programmes .

Just wondering if there is something I've missed, or have sky changed their subscriptions to not include catch up TV.

Thank you in anticipation

Bashero

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Avatar for TimmyBGood
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Superuser
This message was authored by: TimmyBGood

Message posted on ‎17 Oct 2023 05:10 PM

Re: We are having trouble reaching this service right now don't worry we'll keep trying

Posted by a Superuser, not a Sky employee. Find out more
@BasherO wrote:

 

Just wondering if there is something I've missed, or have sky changed their subscriptions to not include catch up TV.

 

Catch-up uses broadband, so the most likely explanation relates to that.

 

https://www.sky.com/help/articles/sky-q-permanent-connectivity-problems 

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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