We are experiencing pixilating and green blocks on any of the apps via our sky box.

[Murbs1]

This only happens with our Sky Q Box.

It doesnt happen viewing through our Smart TV.

We have followed everything your website suggests.

Our Broadband is Virgin and currently shows 

35 Ms response time

646 mbps download speed

62 mbps upload speed 

All cables have been removed inspected and reconnected.

[oldfella · Accepted solution]

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@Murbs1 wrote:

This only happens with our Sky Q Box.

It doesnt happen viewing through our Smart TV.

We have followed everything your website suggests.

Our Broadband is Virgin and currently shows 

35 Ms response time

646 mbps download speed

62 mbps upload speed 

All cables have been removed inspected and reconnected.

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Hi @Murbs1 

I suspect this is a Q box fault.

I have had similar in the past and it needed a box swap.

Best to contact Sky for an Engineer

[Murbs1]

Hi @oldfella 

Thank you, we suspected this...how do we go about contacting Sky to request this.

There seems to be no contact number 😕 

[oldfella]

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@Murbs1 wrote:

Hi @oldfella 

Thank you, we suspected this...how do we go about contacting Sky to request this.

There seems to be no contact number 😕 

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Hi @Murbs1 

If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

[Murbs1]

Hi @oldfella 

Thank you 😊