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Discussion topic: Water under my sky q box

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This message was authored by: Rowdy7

Water under my sky q box

I've  just discovered  water under my sky box, where did it come from, as it's  not anywhere near  a water supply

 

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This message was authored by: Invisiblename

Re: Water under my sky q box

Posted by a Superuser, not a Sky employee. Find out more

@Rowdy7 wrote:

I've  just discovered  water under my sky box, where did it come from, as it's  not anywhere near  a water supply

 


Definitely not the Sky box... got any children in the house?

I am just another Sky customer!
This message was authored by: Eeeps

Re: Water under my sky q box


@Rowdy7 wrote:

I've  just discovered  water under my sky box, where did it come from, as it's  not anywhere near  a water supply

 


It's not unheard to have water track down the satellite feed cables. Are these wet around the point where they come through the wall?

This message was authored by: TimmyBGood

Re: Water under my sky q box

Posted by a Superuser, not a Sky employee. Find out more

@Rowdy7 wrote:

 it's  not anywhere near  a water supply

 


As @Eeeps indicates, if it's a main Q box then you've got all that cable to the dish and a hole in the wall: there should be a curve in the cabling lower than the drilled entry point (known, for obvious reasons, as a 'drip loop').  In addition it's not unknown, in extreme cases or with elderly installations, for water to come down inside the cable sheathing and emerge at the screw-thread connector (although you might expect that to knock out the signal/LNB/box).

 

drip_loop.jpg

 

 

Obviously switch off and unplug at the mains socket before doing anything else.  Note that when plugged in the box is sending a (small) current up to the LNB on the dish, so seeping water is potentially 'live'.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by: TimmyBGood

Re: Water under my sky q box

Posted by a Superuser, not a Sky employee. Find out more

@Rowdy7 

 

https://www.bbc.co.uk/reception/help-guides/everything-else/check-your-cables-for-any-signs-of-damag... 

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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