Watching sky cinema inHD & UHD

[tabachick]

Hi - i subscribe to hd and uhd but everything we try to watch is scrambled screen. Also same for downloads. Have reset rebooted changed settings and still the same. Any ideas? 

[Tom-W19]

Hi @tabachick 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147