Want to purchase SKY Q - new customer

[AP4292]

I have Sky Broadband recently installed (thus have a new account) and want to buy Sky Q now for my house. I'm not moving from another property therefore am a new customer. It won't allow me to upgrade the package as only advertising Sky Glass and Ultimate TV and tells me online 'you can't do this right now'. The stupid Virtual assistant won't put me through to a human and I can't seem to find a phone number. Begs the questioin - do SKY actually want new customers??! Everything seems SO difficult.

[mike+simmonds]

Hi @AP4292 

Does this link get you a phone number down at the bottom ?

you may have to select "choose more options"  or "call us" depending on what appears for you. 

https://www.sky.com/help/articles/sky-assistant-contact-sky?irct=web-assistant-sky-assistant-contact... 

[AP4292]

Top advice thank you - managed to chat to an advisor - all sorted

[Daniel0210]

@AP4292 

As a new customer, and new addition to the Community it's worth keeping this post for future reference …

The current methods for contacting Sky are below and depending on the reason for making contact some methods will be more appropriate than others……

🟫 📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers. Other official numbers to Sky from the UK are 03 numbers which are normally inclusive from non Sky phones.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

🟫 online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟫Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟫Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

🟩Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.