Want to order new large q box

[Tracy0506]

I would like to order a replacement  large sky q box

[Mister_Dalek]

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@Tracy0506 wrote:

I would like to order a replacement  large sky q box

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As in a 2Tb rather than a 1Tb? They're physically the same size box, just the storage capacity that's different.  

Give Sky a ring and they'll be able to sort it out. There's usually a charge of £99 but it can vary. 

[PandJ2020]

...and note Q boxes aren't yours.  They are all owned by Sky and have to be returned if you cancel your subscription.

Any fees to 'upgrade' the box are non-returnable.

[Daniel0210]

@Tracy0506 

The 1TB box is the default box nowadays. You may find the 2TB boxes in short supply. 

[TimmyBGood]

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@Daniel0210 wrote:

@Tracy0506 

The 1TB box is the default box nowadays. You may find the 2TB boxes in short supply. 

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Or Sky may simply deny such things exist ; )

[Iain79]

I've just got 2 Sky Mini boxes and multiroom but it's saying I can only watch one at once. A thread suggests this is because I only have a 1TB Q Box. Would Sky upgrade to a 2TB in these circumstances?

[Daniel0210]

@Iain79 

You'll have an old 1TB box. The original 1TB (non-UHD) Sky Q box only allows one mini to be in use. To check if you have the non UHD 1TB box check in:-
Home - Settings - System Info - Hardware Version
If it shows as 32Cxxx then you have a non UHD 1TB that only supports 1 active mini box.

All 2TBs and the UHD/HDR 1TB permit two mini boxes. Each mini box which is loaned to you may be subject to a one off upfront charge but you only need one Sky Q monthly Multiscreen subscription.