Discussion topic: Waited in all afternoon for an engineer to attend a fault with one of our Sky boxes. No Show.

This message was authored by: Carl+W4 · ‎02 Oct 2023

On contacting Sky they seem to be more focused on my personal details than resolving the problem. Tried to escalate the issue however, that has proved to be almost impossible. Suggestions?

This message was authored by: SKY1992bf · ‎02 Oct 2023

@Carl+W4 When was the engineer booked?

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This message was authored by: Carl+W4 · ‎02 Oct 2023

Engineer booked last week

This message was authored by: GD1 · ‎02 Oct 2023

@Carl+W4 Sky no longere send engineers for Sky+.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: Daniel0210 · ‎02 Oct 2023

@Carl+W4

Sky no longer service any Sky+ related issues. Unless you arranged the engineer before this policy came into force (21/11/23), you will need to employ a local satellite engineer unless you have Sky Protect cover from Domestic and General.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

This message was authored by: Carl+W4 · ‎02 Oct 2023

Sorry SkyQ not Sky+

This message was authored by: Carl+W4 · ‎02 Oct 2023

Sky Q not Sky+ my mistake

This message was authored by: Daniel0210 · ‎02 Oct 2023

@Carl+W4

I've moved your thread to the Sky Q board.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

This message was authored by: Daniel0210 · ‎02 Oct 2023

@Carl+W4

What is the problem with your Sky Q box or mini box?

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

Discussion topic: Waited in all afternoon for an engineer to attend a fault with one of our Sky boxes. No Show.

Waited in all afternoon for an engineer to attend a fault with one of our Sky boxes. No Show.

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Re: Waited in all afternoon for an engineer to attend a fault with one of our Sky boxes. No Show.

Re: Waited in all afternoon for an engineer to attend a fault with one of our Sky boxes. No Show.

Re: Waited in all afternoon for an engineer to attend a fault with one of our Sky boxes. No Show.

Re: Waited in all afternoon for an engineer to attend a fault with one of our Sky boxes. No Show.

Re: Waited in all afternoon for an engineer to attend a fault with one of our Sky boxes. No Show.

Re: Waited in all afternoon for an engineer to attend a fault with one of our Sky boxes. No Show.

Re: Waited in all afternoon for an engineer to attend a fault with one of our Sky boxes. No Show.

Re: Waited in all afternoon for an engineer to attend a fault with one of our Sky boxes. No Show.

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