Volume stoped working I’ve googled it and tried the 7-9 4-6 and 1-3 and put tv model in

[Ellie39]

The volume has stopped working suddenly, I've tired to restoring the remote as I've read on your website but when I've put in tv model it's still not working I'm just wondering if there's anything els I can try 

thank you hope you have a nice day 

[nigea99]

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@Ellie39 wrote:

The volume has stopped working suddenly, I've tired to restoring the remote as I've read on your website but when I've put in tv model it's still not working I'm just wondering if there's anything els I can try 

thank you hope you have a nice day 

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hi @Ellie39 

Can I just check is it just controlling the volume that is not working rather than no sound at all ?

BTW Can I mention that pressing the 4 & 6 affects the interaction with the SKY Q box only & not the volume buttons used for TV / (or Sound bar/ AV) sound. It sets the remote to iuse Infrared rather than Bluetooth &, also, as a consequence stops voice control