Voice guidance

[Max641]

Is anybody  having an issue with voice guidance option in accessibility settings on a Sky Q box? My voice guidance stopped working on Friday.  Sky tech support went through every possible fix including a factory reset but didn't solve the problem.

[oldfella]

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@Max641 wrote:

Is anybody  having an issue with voice guidance option in accessibility settings on a Sky Q box? My voice guidance stopped working on Friday.  Sky tech support went through every possible fix including a factory reset but didn't solve the problem.

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Hi @Max641 

Have you checked that your Q box HDMI Audio is still set to Normal?

Found in Home - Settings - Setup - Audio visual.

Voice guidance will not work with Dolby audio settings.

[Midsrob]

Hi Max641

yes, same problem here. Stopped working on Friday too. I have done all resets and tests and it will not come back on. At least one other person has also mentioned that the same has happened , on the accessibility section of the forum. 
looks to me like the problem is Sky's end. 

[Max641]

Yes, it's set to normal but still not working. Strange that tech support never suggested this as a possible solution🤔. Thanks for the advice👍

[Gardening1234]

I've been having trouble since Friday too.  Was told it's a problem with them and they are working on it. 

[Gardening1234]

It is at sky end, that's what they told me.  Said they was working on it.  I don't think they must be. Not good enough!

[KevNewMedia · Accepted solution]

Hi Everyone

Thank you for coming to the Community to tell us about this problem.

We apologise for the inconvenience this may be causing and want to make you aware that our engineers continue to work on the problem with priority.

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.