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Viewing recordings

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Viewing recordings

Hi, got sky q, never had an issue until today when we can't watch any recordings or cinema etc, all pics are there, then as soon as you press watch, it's just a black screen, never had issues before, any ideas?

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Re: Viewing recordings


@The+barman wrote:

Hi, got sky q, never had an issue until today when we can't watch any recordings or cinema etc, all pics are there, then as soon as you press watch, it's just a black screen, never had issues before, any ideas?


Hi @The+barman

Welcome to Q forum

 

Try rebooting your main Q box.

 

Disconnect power lead for 30 sec and then reconnect to reboot 

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Oracle
Posts: 14,273
Post 2 of 5
323 Views

Re: Viewing recordings


@The+barman wrote:

Hi, got sky q, never had an issue until today when we can't watch any recordings or cinema etc, all pics are there, then as soon as you press watch, it's just a black screen, never had issues before, any ideas?


Hi @The+barman

Welcome to Q forum

 

Try rebooting your main Q box.

 

Disconnect power lead for 30 sec and then reconnect to reboot 

Oracle
Posts: 4,274
Post 3 of 5
321 Views

Re: Viewing recordings


@The+barman wrote:

Hi, got sky q, never had an issue until today when we can't watch any recordings or cinema etc, all pics are there, then as soon as you press watch, it's just a black screen, never had issues before, any ideas?


@The+barman Hiya and welcome to the forum.

 

If you have not done so the first thing to try is to reboot your main box ie unplugging from the wall for 30 seconds then plug in again 

I may have an Oracle badge but i'm still just a customer

imagebam.com

imagebam.com

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, Sky Q Hub, all connected by wifi
Sky Boxset, multiscreen/UHD, Sky Sports, Sky Cinema
Sky Fibre Unlimited, LG 49SJ 810 V UHD TV
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Re: Viewing recordings

Hi all, thanks for responding so quickly, i was mid turned off when posting question, all sorted now, thanks again

Oracle
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Re: Viewing recordings


@The+barman wrote:

Hi all, thanks for responding so quickly, i was mid turned off when posting question, all sorted now, thanks again


@The+barman great news glad it's all working again

I may have an Oracle badge but i'm still just a customer

imagebam.com

imagebam.com

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, Sky Q Hub, all connected by wifi
Sky Boxset, multiscreen/UHD, Sky Sports, Sky Cinema
Sky Fibre Unlimited, LG 49SJ 810 V UHD TV
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