Viewing card popping out

[Claire14]

We reset the box after moving it and every day the viewing card pops out and is asks to be reinserted. Tried resetting again and no luck. Do I need a new viewing card?

[PandJ2020]

If the viewing card is physically popping out you may need a new box rather than a card...  (On the basis it's inserted correctly)

Can you not put some tape over it to stop it popping out?  (This will be much easier than a box swap)

[Claire14]

Thanks but it takes a really firm push to get it back in so I doubt tape would hold it! 

[PandJ2020 · Accepted solution]

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@Claire14 wrote:

Thanks but it takes a really firm push to get it back in so I doubt tape would hold it! 

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Ok, you'll need to call Sky as it seems the slot isn't working correctly.  Only a reasonable push should be required assuming the card isn't damaged.

Remember to remove the card when swapping the box and unfortunately you'll lose all your recordings.