Viewing card not activating on brand new SkyQ box

[BaggersM45]

Hi,

I've been sent a brand new SkyQ as I was having broadband and mini box connectivity issues with the current one. During setup of my new SkyQ the viewing card won;t activate. It keeps telling me I need a broadband connection.

I've been on to Sky support and they went though the usual steps and all they can offer is yet another SkyQ box, arriving in 3-4 days and an engineer visit in 3 days (and that was a priority!!). So in the meantime no Sky channels. Not happy about that BTW.

Anyway, are issues with a very old viewing card and a brand new SkyQ box something users have seen before? Any solutions beyond waiting 4 days for another box which most likely will encounter the same issue!

Steve.

[BaggersM45]

Apologies, Pair Viewing Card, not activate.

[oldfella]

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@BaggersM45 wrote:

Apologies, Pair Viewing Card, not activate.

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Do you have a Broadband connection @BaggersM45 

[BaggersM45]

Yep, checked all that on the call with Sky. Reset connection etc etc. 

The reason I called them initially was connection issues between skyq and the Sky broadband. Intermittent disconnections. Which is why they shipped me a new box. 

But during setup it does say network is connected okay though. 

Steve. 

[oldfella]

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@BaggersM45 wrote:

Yep, checked all that on the call with Sky. Reset connection etc etc. 

The reason I called them initially was connection issues between skyq and the Sky broadband. Intermittent disconnections. Which is why they shipped me a new box. 

But during setup it does say network is connected okay though. 

Steve. 

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Hi @BaggersM45 

Are you on Sky fibre with the new Sky Max router?