24 Dec 2023 12:59 AM
Hi
I'm finding my Viaplay channel freezing occasionally and then showing a blue screen with a signal fault warning, all other channels seem ok
I've checked my signal and it suggests good with the following numbers :-
Signal strength -50
Signal quality -90
Is the above figures normal ?
Anybody come across this issue and have any suggestions/fixes ?
Thanks
Darrell
24 Dec 2023 08:07 AM
Posted by a Superuser, not a Sky employee. Find out moreStrength is quite low and no issues here on Viaplay - I suggest you call Sky to arrange a visit. It may just be a slightly mis-aligned dish which could only be an issue on a few of you usual channels.
@laurac259 wrote:Hi
I'm finding my Viaplay channel freezing occasionally and then showing a blue screen with a signal fault warning, all other channels seem ok
I've checked my signal and it suggests good with the following numbers :-
Signal strength -50
Signal quality -90
Is the above figures normal ?
Anybody come across this issue and have any suggestions/fixes ?
Thanks
Darrell
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SkyQ Silver bundle (V2 2TB with UHD/HDR + two minis) in Sky region #71 (Oxford) using VirginMedia Gig1 Fibre (1.2Gbps/100Mbps).
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