Very slow, unable to record or play recordings, films very slow to load, possible hard drive issue ?

[Katrina991]

Very slow, unable to record or play recordings, films very slow to load, possible hard drive issue ? There is plenty of space, recordings are not full

[Daniel0210]

@Katrina991 

What makes you think it's a hard drive problem? Any error messages appearing? What have you tried already? 

[Katrina991]

Error msg on catch-up unable to connect, can watch BBC, etc ok, films very slow, won't play recordings, have restarted box several times, have had this issue for 3 days now.

[lettice]

Sounds like you may need to try a hard drive reset.

Would suggest you try resetting your hard drive, as described in this Sky Q article, link below, from Step2
Would recommend, restarting the box on Step 1 before following the reset on step2.
.Sky Help | Sky.com

As it mentions in the article. Be aware: resetting your hard drive will permanently delete all recordings, downloads, purchases downloaded to your Q box, reminders and series links.

[Katrina991]

have followed the instructions as per guidance.

tried step 1 several times but no impact.

have done the reset on step 2 so have wiped everything, but still unable to record so think its an issue with the box itself.....

[Invisiblename]

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@Katrina991 wrote:

have followed the instructions as per guidance.

tried step 1 several times but no impact.

have done the reset on step 2 so have wiped everything, but still unable to record so think its an issue with the box itself.....

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The last link in the reset process is to order a replacement box.

[Katrina991]

yep, thats my next option...

[lettice]

As mentioned above.
If you have tried resetting hard drive, as per the  Sky help article linked below and still having problems, you can via that link in the article request a replacement Sky Q box;

https://www.sky.com/help/articles/fix-recording-problems-on-sky-q-other-recordings-problems

Be aware, that when the courier delivers your new replacement Sky Q box and takes away your broken box, make sure you remove your current Sky viewing card from the broken box to use in your new replacement box.