Upgrading to Full Fibre Broadband

[Tethers_End]

Hi, 

We're upgrading to Full Fibre Broadband and changing our existing Sky Q TV Package. An engineer is booked, but I have two questions:

1: Will the existing hub need to be replaced ( I ask as it has content saved on it )

2: Our landline has not functioned for awhile, but as we largely rely on mobiles this has not been an issue. However, as we have an engineer visiting to upgrade us to FF Broadband, is this something they will also be able to resolve? If I were a new customer, without an existing Sky contract, would they be expected to get a landline connected and functioning as part of this visit? 

If it's something the engineer wouldn't ordinarily do at this stage, then I would like to highlight the issue with Sky before the engineer arrives so they are prepared.

Any guidance offered would be appreciated. 

[oldfella]

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@Tethers_End wrote:

Hi, 

We're upgrading to Full Fibre Broadband and changing our existing Sky Q TV Package. An engineer is booked, but I have two questions:

1: Will the existing hub need to be replaced ( I ask as it has content saved on it )

Assume you are referring to your main Q box not the router.

Main box does not have to be changed if you already are subscribed to Sky Q with an existing main Q box.

Just be aware that all Q boxes are not UHD or UHD/HDR capable.  If your box isn't and you want to use UHD then there is normally a charge to swap the Q box and then you will also lose all recorded content.

2: Our landline has not functioned for awhile, but as we largely rely on mobiles this has not been an issue. However, as we have an engineer visiting to upgrade us to FF Broadband, is this something they will also be able to resolve? If I were a new customer, without an existing Sky contract, would they be expected to get a landline connected and functioning as part of this visit? 

For landline questions best to post in the Talk forum.

If it's something the engineer wouldn't ordinarily do at this stage, then I would like to highlight the issue with Sky before the engineer arrives so they are prepared.

Any guidance offered would be appreciated. 

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[Tethers_End]

Thanks Oldfella, much appreciated.