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Discussion topic: Upgrading Sky Q from HD to UHD. Do I need a replacement box? If so how do I get one?

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This message was authored by RussB This message was authored by: RussB

Upgrading Sky Q from HD to UHD. Do I need a replacement box? If so how do I get one?

I'm replacing my 1080 HD TV with a 4k UHD TV.

 

Consequently I want to upgrade my Sky Q service from HD to UHD. It's clear how to do this online but there's no mention of replacing the Sky Q box? How does this work?

 

I understand there are 4 versions of the box 1TB HD (I have this), 2TB HD, 1TB UHD & 2TB UHD. So I'll need to get a new UHD box but cannot for the life of me find out how.

 

Any help will be approciated.

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This message was authored by MightyQuinn This message was authored by: MightyQuinn

Re: Upgrading Sky Q from HD to UHD. Do I need a replacement box? If so how do I get one?

Posted by a Superuser, not a Sky employee. Find out more

Hi @RussB   Telephone Sky.

This message was authored by Laing1 This message was authored by: Laing1

Re: Upgrading Sky Q from HD to UHD. Do I need a replacement box? If so how do I get one?

Posted by a Superuser, not a Sky employee. Find out more

@RussB wrote:

I'm replacing my 1080 HD TV with a 4k UHD TV.

 

Consequently I want to upgrade my Sky Q service from HD to UHD. It's clear how to do this online but there's no mention of replacing the Sky Q box? How does this work?

 

I understand there are 4 versions of the box 1TB HD (I have this), 2TB HD, 1TB UHD & 2TB UHD. So I'll need to get a new UHD box but cannot for the life of me find out how.

 

Any help will be approciated.


@RussB the only way to upgrade your box is to contact Sky there is normally a charge for upgrading to A UHD (HDR) box 

the link below will show you the different boxes and you can confirm for definate what box you have

 

https://www.sky.com/help/articles/sky-software-updates

 

 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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