Discussion topic: Upgrading Sky Q from HD to UHD. Do I need a replacement box? If so how do I get one?
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Message posted on 23 Jul 2024 04:11 PM
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Upgrading Sky Q from HD to UHD. Do I need a replacement box? If so how do I get one?
I'm replacing my 1080 HD TV with a 4k UHD TV.
Consequently I want to upgrade my Sky Q service from HD to UHD. It's clear how to do this online but there's no mention of replacing the Sky Q box? How does this work?
I understand there are 4 versions of the box 1TB HD (I have this), 2TB HD, 1TB UHD & 2TB UHD. So I'll need to get a new UHD box but cannot for the life of me find out how.
Any help will be approciated.
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Message posted on 23 Jul 2024 04:55 PM
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Re: Upgrading Sky Q from HD to UHD. Do I need a replacement box? If so how do I get one?
Hi @RussB Telephone Sky.
Message posted on 23 Jul 2024 05:13 PM
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Re: Upgrading Sky Q from HD to UHD. Do I need a replacement box? If so how do I get one?
@RussB wrote:
I'm replacing my 1080 HD TV with a 4k UHD TV.
Consequently I want to upgrade my Sky Q service from HD to UHD. It's clear how to do this online but there's no mention of replacing the Sky Q box? How does this work?
I understand there are 4 versions of the box 1TB HD (I have this), 2TB HD, 1TB UHD & 2TB UHD. So I'll need to get a new UHD box but cannot for the life of me find out how.
Any help will be approciated.
@RussB the only way to upgrade your box is to contact Sky there is normally a charge for upgrading to A UHD (HDR) box
the link below will show you the different boxes and you can confirm for definate what box you have
https://www.sky.com/help/articles/sky-software-updates
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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