Upgraded to sky glass, never told I'd need to return Sky q

[refjamie]

3 weeks ago I upgraded to Sky Glass - today I've just received a package with a note to return the Sky Q box.

I disposed of it locally as I had no idea it was meant to be returned to sky!

Research on here reveals ownership is sky etc, but I had no idea and I wasn't told during my upgrade. Been a Sky customer 20 years and that wasn't a thing when I upgraded each prior box. 

Learn something new every day.. but what can I do?

There are a few going cheap on an online market place but that kinda defeats the point?

Thanks! 

[PandJ2020]

You'll have to pay the non-return fee of £117 or £135.

The Q contract is crystal clear on ownership and the implications of failing to return them.

[Laing1]

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@refjamie wrote:

3 weeks ago I upgraded to Sky Glass - today I've just received a package with a note to return the Sky Q box.

I disposed of it locally as I had no idea it was meant to be returned to sky!

Research on here reveals ownership is sky etc, but I had no idea and I wasn't told during my upgrade. Been a Sky customer 20 years and that wasn't a thing when I upgraded each prior box. 

Learn something new every day.. but what can I do?

There are a few going cheap on an online market place but that kinda defeats the point?

Thanks! 

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@refjamie as @PandJ2020 say you will need to contact Sky let them know what has happened and they will more than likely ask for a non-return fee

I wouldn't be tempted to purchase one from somewhere else to return it as these may be listed by Sky as not returned and they will have a different seriel number to the one you had 

[MightyQuinn]

Hi @refjamie 

Your post has been escalated to the Community Messaging team who will invite you to a private chat shortly and help you with this.

With your years of continued service, you never know unless we ask. You will know either way whether they are going to charge you or not.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

Thanks for escalating this. We’ve sent refjamie  an invite to chat.