Upgraded to sky cinema but won't let me watch movies

[Dave170986]

I recently upgraded to sky cinema, and have been paying for it for a couple months, but have only just tried to watch a movie and it says I need to upgrade?

Any help?

Cheers

Dave

[nigea99]

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@Dave170986 wrote:

I recently upgraded to sky cinema, and have been paying for it for a couple months, but have only just tried to watch a movie and it says I need to upgrade?

Any help?

Cheers

Dave

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Can I just check that you are not trying to download a UHD version without the UHD add on?

[Dave170986]

No I'm just trying to watch the sky cinema channels and the on demand films.

[nigea99]

hi @Dave170986 

I have escalated your post to SKY who, hopefully, will be in touch.

Please see this link re the escalation and what you might see:

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

If you are using Safari I believe you must make sure that 'Hide IP adress' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

[Greenfingers001]

Thanks for escalating this. We’ve sent an invite to chat.

[Lisa-P1987]

We are still looking to help you Dave170986. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks