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Discussion topic: Upgraded to sky cinema but not able to watch any movies

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This message was authored by Jaye1 This message was authored by: Jaye1

Upgraded to sky cinema but not able to watch any movies

Cant watch movies don't understand why as I upgraded to sky cinema

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This message was authored by Laing1 This message was authored by: Laing1

Re: Upgraded to sky cinema but not able to watch any movies

Posted by a Superuser, not a Sky employee. Find out more

@Jaye1 wrote:

Cant watch movies don't understand why as I upgraded to sky cinema


@Jaye1 how long ago did you upgrade to Sky Cinema


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Jaye1
Topic Author
This message was authored by Jaye1 This message was authored by: Jaye1

Re: Upgraded to sky cinema but not able to watch any movies

About 2hrs ago

This message was authored by Laing1 This message was authored by: Laing1

Re: Upgraded to sky cinema but not able to watch any movies

Posted by a Superuser, not a Sky employee. Find out more

@Jaye1 wrote:

About 2hrs ago


@Jaye1 it can take a maximum of 24 hours but is normally less 

you could try rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Jaye1
Topic Author
This message was authored by Jaye1 This message was authored by: Jaye1

Re: Upgraded to sky cinema but not able to watch any movies

I got it on sky go 

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