Upgraded to Sky Glass. Returned Sky Q via box provided. No receipt. Now I’m facing charges.

[rigm02]

Upgraded to Sky Glass. Returned Sky Q via box provided. No receipt. Now facing charges. Is there anything I can do?

[caesarome]

@rigm02 

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @rigm02 an invite to chat.

[Lisa-P1987]

We are still looking to help you @rigm02 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[rigm02]

Hi,

Apologies I've been away. Yes, I still need help in resolving this matter.

Thanks 

[Laing1]

---

@rigm02 wrote:

Hi,

Apologies I've been away. Yes, I still need help in resolving this matter.

Thanks 

---

@rigm02 I have re-escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to rigm02.