Upgrade to sky q from sky+ 6 days ago. Most recordings lose 2 minutes due to a 'technical fault'

[JCH2024]

Last Tuesday our dish and box were both replaced. Live recordings worked immediately. Those from catch up or on demand not until I was advised here to update the software. Thanks.

However in the 6 days since most programs we have recorded or downloaded after transmission have had approx 2 minutes missing. We  get the 'there is  a technical fault with this channel. Please try again later'. Historically with our old box and dish this was extremely rare. Maybe 3x a year in thunderstorms or very heavy rain.

TIA

[JCH2024]

I have checked for loose connections are there were none

[Laing1]

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@JCH2024 wrote:

Last Tuesday our dish and box were both replaced. Live recordings worked immediately. Those from catch up or on demand not until I was advised here to update the software. Thanks.

However in the 6 days since most programs we have recorded or downloaded after transmission have had approx 2 minutes missing. We  get the 'there is  a technical fault with this channel. Please try again later'. Historically with our old box and dish this was extremely rare. Maybe 3x a year in thunderstorms or very heavy rain.

TIA

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@JCH2024 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions