@Grahampb wrote:
It is odd because I van watch it online or on the app but not on the TV?
hi @Grahampb
The first thing, I suggest, is to power down restart your main SKY Q box :
Use the remote to place it into standby mode
Then remove the power to it (either switch off at mains or remove the power plug)
Wait at least 30s
Then re-apply the power & wait for it to fully restart - this may take a few minutes.
If that doesn't cure it then try re-freshing the viewing card :
Main Menu -> Settings -> System Info scroll across to the viewing card & click on 'setup'
Then click on the button (the whole message) which ends 'Use this option to trigger a callback'
This isn't a call back as such but initiates a refresh of the viewing card - Note this could take a few minute, or many hours or even a day or so
May I ask what programme & channel you are having problems with ?
