Unwanted sign language in recordings downloaded

[Laing1]

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@Pete17 wrote:

No. Not helpful. Still in a position where I download BBC iplayer recordings and get a signed version with no option for an UNsigned verson. Very frustrating as not only does the sign guy (who I'm sure is doing an amazing job for the audibly impaired) takes up a 3rd of the screen but the actual picture is in a small screen itself. WHY WHY WHY is there no option to select or not select this???????????(yes, I really did type 10 ?marks, that's how frustrated I am!)

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@Pete17 as per my previous post

you need to contact viewer relations at viewerR@sky.com as the BBC supply the assets to Sky  so it may not be Skys fault and you may have to contact the BBC

[Ascott87]

This may be a little late but this really annoys me too, I go through the apps themselves which will play without BSL unless its a sky programme obvs, shouldn't have to do that really. It kinda makes sky a bit redundant.... but hope that helps.

[DinDon]

Hello, I've just found this when going through Sky. It's brought up the BSL version, whilst I don't have a problem with this, I don't need it. I found by going straight to the Channel 4 app on Sky & signing in you can watch the latest without BSL. 👍

[rtb]

Can't find "Endeavour" sadly.

[rtb]

Can't find Endeavour sadly

[Jcoulson]

This is crazy. There is an option to download SD and HD under the all format options why can't this be added as an option too? 

It's frustrating that it takes up part of my screen and an inconvenience at best. If you rely on this content, surely it's even more frustrating that you can't download this format in demand. 

[pra29]

Thsi issue still has NOT been resolved.  For example I've been watching the latest series of VIllage By The Sea.  It has been set, once, on series record.  First four programmes were all fine but later ones are all signed and are unwatchable.  Can't SKY get this sorted.  We pay good money for this and it's not acceptable.

[Mark39]

@pra29 it sounds as though the series link you've set is picking up and recording the signed episode rather than the standard one. You could check in the TV Guide whether or not that's the case. If so, report it to Sky's Viewer Relations team. You can email them as viewerr@sky.uk 

[pra29]

But why should the series link change.  I can only find ONE version on programme guide.

[Mark39]

If there's only one version, that's the only one the series link can record. 

[pra29]

Exactly, so first few programmes recorded justy fine then they changed to signed.  That's the issue.

[Mark39]

So......report it to Viewer Relations.

[Laing1]

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@pra29 wrote:

Thsi issue still has NOT been resolved.  For example I've been watching the latest series of VIllage By The Sea.  It has been set, once, on series record.  First four programmes were all fine but later ones are all signed and are unwatchable.  Can't SKY get this sorted.  We pay good money for this and it's not acceptable.

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@pra29 as that is a BBCprogramme then the problem is the BBC's they deal with the meta links and it is the BBC that supply the programmes so your options really are to contact Sky viewer relations who can contact the BBC or contact the BBC direct

[rtb]

Where's the unsigned version, I find a programme "Rick Stein" hit record series and they're recordings are all signed, I wasn't offered a choice, it should be an opt in setting.

[rtb]

How filtered out please L