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Discussion topic: Unable to sign up to Sky Q

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This message was authored by Chelseaph This message was authored by: Chelseaph

Unable to sign up to Sky Q

Hi, 

 

I'm looking to get some help with signing up to Sky Q. 

 

When I am logged in and on the Sky website, the option for Sky Q is nowhere to be seen and the only options are Sky Stream / Sky Glass. 

 

Has the option to sign up for Sky Q been removed from site? If not, where could I find the sign up process?

 

Thank you in advance for any help!

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This message was authored by Invisiblename This message was authored by: Invisiblename

Re: Unable to sign up to Sky Q

Posted by a Superuser, not a Sky employee. Find out more

@Chelseaph wrote:

Hi, 

 

I'm looking to get some help with signing up to Sky Q. 

 

When I am logged in and on the Sky website, the option for Sky Q is nowhere to be seen and the only options are Sky Stream / Sky Glass. 

 

Has the option to sign up for Sky Q been removed from site? If not, where could I find the sign up process?

 

Thank you in advance for any help!


You say you're logged in, which suggests you already have a Sky ID.  If you go on the website without logging in, you should see Sky Q information.  I think the website assumes that if you already have a Sky ID, you must want to change to one of their streaming services.

Sadly, if you get nowhere online, you'll have to phone them.

IMG_0824.jpeg

I am just another Sky customer!
This message was authored by Doc5907 This message was authored by: Doc5907

Re: Unable to sign up to Sky Q

Posted by a Superuser, not a Sky employee. Find out more

@Chelseaph wrote:

Hi, 

 

I'm looking to get some help with signing up to Sky Q. 

 

When I am logged in and on the Sky website, the option for Sky Q is nowhere to be seen and the only options are Sky Stream / Sky Glass. 

 

Has the option to sign up for Sky Q been removed from site? If not, where could I find the sign up process?

 

Thank you in advance for any help!


@Chelseaph 

At the top left of the screen there should be a menu titled TV. Click on the down arrow next to that then it should give you the option Sky Q

 

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