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Discussion topic: Unable to get complaint details from customer service agent

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This message was authored by: Nancy3

Unable to get complaint details from customer service agent

I contacted sky today as after an engineer visit i found sky sports and paramount had been added to my package without consent from me.

Had i not noticed i woukd have been charged £122 plus for this which is ridiculous.

I advised the agent that i wanted this removing and that i wanted to make a formal complaint about the practice. However, i am unable to get any details from the agent for me to be able to do that.

What has happened to Sky? They used to be a great company to deal with but now it just all seems to be a huge money making business in any way possible and damn the ethics

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This message was authored by: caesarome

Re: Unable to get complaint details from customer service agent

Posted by a Superuser, not a Sky employee. Find out more

This link explains how to put in a complaint:

 

https://www.sky.com/help/articles/how-to-make-a-complaint

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