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Discussion topic: Unable to get any Tv channels on sky Q for over 12 hours! I have reset the router and the sky Q box

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This message was authored by: Hello+Mark

Message posted on ‎15 Jul 2023 09:54 AM

Unable to get any Tv channels on sky Q for over 12 hours! I have reset the router and the sky Q box

I have reset the SKY router we have network connection but no connection thr the Sky Q box

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Avatar for Quoman7
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This message was authored by: Quoman7

Message posted on ‎15 Jul 2023 09:56 AM

Re: Unable to get any Tv channels on sky Q for over 12 hours! I have reset the router and the sky Q

Posted by a Superuser, not a Sky employee. Find out more
@Hello+Mark wrote:

I have reset the SKY router we have network connection but no connection thr the Sky Q box

Hi @Hello+Mark Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?

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Message posted on ‎15 Jul 2023 09:57 AM

Re: Unable to get any Tv channels on sky Q for over 12 hours! I have reset the router and the sky Q

Posted by a Superuser, not a Sky employee. Find out more

@Hello+Mark  If you're not getting Live TV channel resetting the router won't help at all as the channels are delivered through your Dish

 

What message are you seeing on screen?

 

Try the steps here when you get to the end it should allow you to book  an engineer.

 

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-live-tv/no-satellite-signal/articl...

Like you I'm a customer here, Sky Employees are clearly identified as such.
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This message was authored by: Hello+Mark

Message posted on ‎15 Jul 2023 09:57 AM

Re: Unable to get any Tv channels on sky Q for over 12 hours! I have reset the router and the sky Q

I have done all this multiple times and it still doesn't work

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This message was authored by: Invisiblename

Message posted on ‎15 Jul 2023 10:36 AM

Re: Unable to get any Tv channels on sky Q for over 12 hours! I have reset the router and the sky Q

Posted by a Superuser, not a Sky employee. Find out more
@Hello+Mark wrote:

I have done all this multiple times and it still doesn't work

But as asked, what message are you getting on the screen?

I am just another Sky customer!
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