Unable to get TV on as remote is not working have changed the batteries

[LynetteT56]

Unable to get the TV to work as my remote is not working, have changed the batteries, not sure what else I can do. Bit of a technofobe

[Padam_Padam]

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@LynetteT56 wrote:

Unable to get the TV to work as my remote is not working, have changed the batteries, not sure what else I can do. Bit of a technofobe

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Follow the troubleshooting here:

https://www.sky.com/help/articles/fix-remote 

[Daniel0210]

@LynetteT56 
After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (apparently this is not available to customers in the ROI).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer or larger supermarket. If you do that as well as the above you’ll have a spare.