Unable to generate a returns label for minibox on Royal Mail link.

[HAYESBOY68]

I have just recently changed my Sky Q subscription, which includes returninga minibox I no longer use.

I have followed the instructions to create a returns label but it will not work.

I suppose it could be a Royal Mail issue but I enter all the deatails and press the crteate label button but nothing happens. Therte are no prompts to say any information is incorect.

And of course its impossible to get through to a person at Sky to help on the phone.

Anyone else had this?

[IanOs1]

I can't even get the Royal Mail link to take me to the print label page

[Daniel0210 · Accepted solution]

@IanOs1 
This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

[IanOs1]

Many thanks, now sorted and lable printed