Unable to download on sky cinema

[Ems10]

Trying to download movies on sky cinema but keep getting a message saying 'unable to download due to technical issues, please try again later' already tried rebooting and resetting Sky box

[Mr+Flibbles+86]

Hi there @Ems10 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147