Unable to download just ques

[Mm999]

I am unable to download anything the programme / film just ques and when you look in the downloads it says paused but you cannot unpause downloads. I've tried resetting the box updated software but still no change

[MightyQuinn]

Hi @Mm999   I would try rebooting your broadband router to refresh its DNS, power reboot the Sky Q Main box and tidy up any queued downloads by deleting them, and then delete them from the deleted section.

[Mm999]

I've done all of the suggested and I'm still having the same problem. My deleted box has nothing going into it as well.

[Fizzy]

I'm also having the same problem and can't fix it. Been on the phone tonight but on hold for nearly 40mins and gave up.

[Mm999]

I managed to sort mine I did yet another software update after doing one tge day I put this up and it started working so it must have been a bug

[Fizzy]

Funny enough I was having problems with my skyQ box and an engineer came out. He did a software update and it's not been right since that. I might try and do the update again. Thanks for the hint.