Unable to download from Catch Up or On Demand

[alan90]

I am trying to download from Catch Up and it keeps saying I need to upgrade my subscription. I have tried selecting SD, as suggested by someone, but it still doesn't work. On Demand doesn't work either. Can somebody helpp please 🙂

[Daniel0210]

@alan90 
I’ve escalated your post to Sky and the Messaging Team may contact you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Sky will then try to refresh the viewing card which sometimes needs a couple of attempts. This link explains more:
https://www.sky.com/help/articles/call-to-upgrade-downloading-on-demand#q-help-articles

[nigea99]

Post deleted as now escalated 

[Greenfingers001]

Thanks for escalating this. We’ve sent @alan90 an invite to chat.