Unable to download drama channel tells me to upgrade

[Simpin49]

I cannot download anything from Drama channel.  Keeps telling me to upgrade.  I have a basic terrestrial package.  Have updated software twice and still nothing 

[Chodley]

Terrestrial? Do you mean "Essentials"?

[Simpin49]

@Chodley 

Hi well that was what the guy at sky called it! A have a basic basic package no Sky channels, so would have assumed I could still download content from the free channels but keep getting red button telling me to upgrade when trying to download Drama.

 Thanks for replying 

x

[Laing1]

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@Simpin49 wrote:

@Chodley 

Hi well that was what the guy at sky called it! A have a basic basic package no Sky channels, so would have assumed I could still download content from the free channels but keep getting red button telling me to upgrade when trying to download Drama.

 Thanks for replying 

x

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@Simpin49 as far as I am aware the Essentials package give you access to all the free to air channels but not to the catchup/boxsets. 

If you have a smart TV then  UK TV  do have the UKTV play app you can use to access shows shown on their channels

[nigea99]

hi @Simpin49 

although it may not give you access try changing your download preference to SD
Main Menu -> Settings -> Setup -> Preferences
(Please note this setting can only be set on the Main box)

[Simpin49]

Hi @nigea99 

 I have already done that, plus I have also checked that software and hardware and updated software but still not having any luck 

xx Janice 

[Simpin49]

@Laing1 

Hi 

yes tried that as well via UKTV Play, just tried it again and still getting same 

See photo 

Am at a loss as to what to do next 😢😢😢

[nigea99]

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@Simpin49 wrote:

@Laing1 

Hi 

yes tried that as well via UKTV Play, just tried it again and still getting same 

See photo 

Am at a loss as to what to do next 😢😢😢

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I think @Laing1 means the app on a Smart Tv or Tablet etc & not the UKTV section of catch up/Ondemand on the SKY Q box

BTW I just realised my previous message about SD is probably irrelevant for Drama as it doesn't have a HD channel anyway

[Laing1]

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@Simpin49 wrote:

@Laing1 

Hi 

yes tried that as well via UKTV Play, just tried it again and still getting same 

See photo 

Am at a loss as to what to do next 😢😢😢

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@Simpin49 as per my post i don't think you get catchup/boxsets when you subscribe to Sky Essentials I was meaning if you have a smart TV you will need to download the UKTV play app to your TV and access the programmes through the app on your TV and not the Sky box 

[Simpin49]

Hi @Laing1 

Ahhh ok, next question then (sorry I am a pensioner) can try and work out most things, but sometimes I'm never sure .....how do I download the app onto the TV please! 
sorry to be a nuisance 

thanks 

Janice 

[Laing1]

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@Simpin49 wrote:

Hi @Laing1 

Ahhh ok, next question then (sorry I am a pensioner) can try and work out most things, but sometimes I'm never sure .....how do I download the app onto the TV please! 
sorry to be a nuisance 

thanks 

Janice 

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@Simpin49 what make and model of TV do you have ?

[Simpin49]

Hi @Laing1 

Sorry if duplicated reply not sure if first one went through.  I have a Sony  Bravia 

[Laing1]

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@Simpin49 wrote:

Hi @Laing1 

Sorry if duplicated reply not sure if first one went through.  I have a Sony  Bravia 

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@Simpin49 sorry for not replying early have a look at the link below to sony website it explains how to install apps on TV's that are capable of having apps installed 

https://www.sony.com/electronics/support/articles/00147386

[Simpin49]

Ok will do and will let you know outcome ...thanks once again for all your help xx

[Simpin49]

Hi @Laing1 

not having much luck and don't seem to be able to get through to anyone on the live chat.  Think I might have to give up as really don't understand what I am doing ......thank you again 

xxxJanice