Unable to cast to my to from my iPhone. Sky’s box is not detected

[Sharon888]

I'm unable to cast YouTube and other apps to my tv as my SkyQ box is not detectable.

[Padam_Padam]

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@Sharon888 wrote:

I'm unable to cast YouTube and other apps to my tv as my SkyQ box is not detectable.

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You cannot cast to Sky hardware, be it a Q box, Stream puck or Glass TV. 

You need a device with Airplay or Chromecast capability such as a Firestick or Apple TV box. 

[MightyQuinn]

Hi @Sharon888   

In these situations it is always best to make a fresh start by power rebooting your broadband router, your phone and the Sky Q box.

Are you sure that everything is on the same local network. Is the YouTube App on your phone the latest. Again for completeness I would delete and re-install the App.

If it still doesn't work, what is the make and model of your phone.

[MightyQuinn]

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@Padam_Padam wrote:

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@Sharon888 wrote:

I'm unable to cast YouTube and other apps to my tv as my SkyQ box is not detectable.

---

You cannot cast to Sky hardware, be it a Q box, Stream puck or Glass TV. 

You need a device with Airplay or Chromecast capability such as a Firestick or Apple TV box. 

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Hi @Padam_Padam   You can with YouTube, it doesn't actuall cast but opens YouTube on the Sky Q box and plays the YouTube video.

[Padam_Padam]

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@MightyQuinn wrote:

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@Padam_Padam wrote:

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@Sharon888 wrote:

I'm unable to cast YouTube and other apps to my tv as my SkyQ box is not detectable.

---

You cannot cast to Sky hardware, be it a Q box, Stream puck or Glass TV. 

You need a device with Airplay or Chromecast capability such as a Firestick or Apple TV box. 

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Hi @Padam_Padam   You can with YouTube, it doesn't actuall cast but opens YouTube on the Sky Q box and plays the YouTube video.

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Correct. Only with YouTube. Both devices need to be on the same broadband network for it to work. 

[MightyQuinn]

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@Padam_Padam wrote:

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@MightyQuinn wrote:

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@Padam_Padam wrote:

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@Sharon888 wrote:

I'm unable to cast YouTube and other apps to my tv as my SkyQ box is not detectable.

---

You cannot cast to Sky hardware, be it a Q box, Stream puck or Glass TV. 

You need a device with Airplay or Chromecast capability such as a Firestick or Apple TV box. 

---

Hi @Padam_Padam   You can with YouTube, it doesn't actuall cast but opens YouTube on the Sky Q box and plays the YouTube video.

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Correct. Only with YouTube. Both devices need to be on the same broadband network for it to work. 

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Hi @Padam_Padam   Correct, which is why I mentioned it on my reply to @Sharon888