Unable to access recordings or new downloads

[emma1988]

Been unable to access recordings or download anything new for 3 days. It just says "please wait" with the swirly circle. My internet is working fine everywhere else and I've reset both the internet and the sky box multiple times. 

[Laing1]

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@emma1988 wrote:

Been unable to access recordings or download anything new for 3 days. It just says "please wait" with the swirly circle. My internet is working fine everywhere else and I've reset both the internet and the sky box multiple times. 

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@emma1988 I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Greenfingers001]

Thanks for escalating this. We’ve sent @emma1988  an invite to chat.

[Tom-W19]

Hi @emma1988 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.