Unable to Sky Q to network via Ethernet since unplugging

[Lewis_C]

Recently had Sky Q box and mini q box set up by Sky engineers via Ethernet cables, connecting to BT Smart hubs.

Recently unplugged to decorate and since reconnecting, the box is unable to connect to my network via Ethernet. 
Attempts to reset both box and hub/router don't work - still get same error message, unable to obtain IP address

any ideas?

[Chodley]

What are BT Smart hubs?

[Addie15]

Hi there, Lewis_C. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Mr+Flibbles+86]

We are still looking to help you Lewis_C. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Lewis_C]

Thanks for the response - I would like to talk to an agent please - is it possible to schedule this? Thanks

[Chodley]

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@Lewis_C wrote:

Thanks for the response - I would like to talk to an agent please - is it possible to schedule this? Thanks

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No you'll have to call them. It's only text chat on here.