UHD not activating. Customer service absolutely usless

[kingcreole78]

Whats going in with Sky. Im paying for UHD but when i try to downlaod a program in UHD it says i need to upgrade by pressing the red button. So i do but then i get an error saying ive already subscribed. My Sky account even says i have UHD. Phoned CS but they were terrible and no help. All they said was it was a glitch in the sustem and to check again in 7 days. 3 weeks later still nothing.

[nigea99]

---

@kingcreole78 wrote:

Whats going in with Sky. Im paying for UHD but when i try to downlaod a program in UHD it says i need to upgrade by pressing the red button. So i do but then i get an error saying ive already subscribed. My Sky account even says i have UHD. Phoned CS but they were terrible and no help. All they said was it was a glitch in the sustem and to check again in 7 days. 3 weeks later still nothing.

---

hi  @kingcreole78 

I have escalated your post to a SKY support team, who, hopefully, will be in touch.

Please see this link re the escalation and what you might see:
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari I believe you must make sure that 'Hide IP address' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

[Greenfingers001]

Thanks for escalating this. We’ve sent @kingcreole78 an invite to chat.

[Lisa-P1987]

We are still looking to help you @kingcreole78 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks