UHD content saying press red button to upgrade

[Gary+Richards]

Hi I have sky cinema package and upgraded to uhd yesterday. If I try and select a uhd film in sky cinema it says press red button to upgrade. I have changed the preferences to download in uhd and changed visual setting to uhd 10 bit which has worked. How do I watch a film in uhd please?

[Mister_Dalek]

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@Gary+Richards wrote:

Hi I have sky cinema package and upgraded to uhd yesterday. If I try and select a uhd film in sky cinema it says press red button to upgrade. I have changed the preferences to download in uhd and changed visual setting to uhd 10 bit which has worked. How do I watch a film in uhd please?

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Try giving your Q box a reboot. Turn it off at the wall for a minute then power it back on. Sometimes a restart can force it to read your viewing card again and sync up your account details. If it doesn't work then you may need to ring Sky for further troubleshooting. 

[Gary+Richards]

Hi thanks tried refreshing viewing card but still the same. If I go to sky cinema uhd and click on upgrade box it comes up saying already subscribed but still asking for red button if I try to view anything. If I press red button nothing happens and can't watch uhd content.

[oldfella]

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@Gary+Richards wrote:

Hi thanks tried refreshing viewing card but still the same. If I go to sky cinema uhd and click on upgrade box it comes up saying already subscribed but still asking for red button if I try to view anything. If I press red button nothing happens and can't watch uhd content.

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Hi @Gary+Richards 

Check in your Q box Home menu - My Sky.

Make sure the UHD add on is shown on your account.

If it is then,

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.