UHD HLG HDR Picture is So Poor

[cuke]

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@Lisa-P1987 wrote:

We are still looking to help you @cuke. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

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Pardon?

[Lisa-P1987]

We are still looking to help you @mweir  If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Lisa-P1987]

@cuke sorry, it's because your post was the original one, the closure message attached to your name. 

[Wayne+Musiwa]

Exactly, because if people don't have the answers they further frustate people like me who is also looking for answers, best advice, keep quite if you don't have any contructive contribution. 

[Wayne+Musiwa]

Sorry all,  ignore my post above, I didn't know it was going to be part of a thread, it was meant to be a specific response to a users comment. 

[Chodley]

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@Wayne+Musiwa wrote:

Sorry all,  ignore my post above, I didn't know it was going to be part of a thread, it was meant to be a specific response to a users comment. 

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On here, you have to hit the little quote button to make it clear who you are replying to.

[Ninsk]

I experienced the same issue. Picture was so dull when I was watching the cricket in UHD 10 bit.  Less dull in 8 bit but the HD channel was far better.

Also noticed the colour brightness seemed to drop during the football on UHD.

Sky sent me a version 3 box but the problems persist.

Did anyone manging to resolve the issue?

[MightyQuinn]

Hi @Ninsk   What is the make and model of your TV? Also are you using the Sky Q supplied HDMI lead?

[Ninsk]

Samsung S90d 

I am using the cable supplied with the box (one end has a pink connector)

[Chodley]

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@Ninsk wrote:

I experienced the same issue. Picture was so dull when I was watching the cricket in UHD 10 bit.  Less dull in 8 bit but the HD channel was far better.

Also noticed the colour brightness seemed to drop during the football on UHD.

Sky sent me a version 3 box but the problems persist.

Did anyone manging to resolve the issue?

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That's not the same issue, I don't think.

[Godfrey]

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@Ninsk wrote:

I experienced the same issue. Picture was so dull when I was watching the cricket in UHD 10 bit.  Less dull in 8 bit but the HD channel was far better.

Also noticed the colour brightness seemed to drop during the football on UHD.

Sky sent me a version 3 box but the problems persist.

Did anyone manging to resolve the issue?

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Have you calibrated your television whilst it is displaying a 10 bit UHD HDR image.

For information this is an extract from the RTings review of this model.

Godfrey.

[cuke]

Or the trick is too use standard picture mode..

[Ninsk]

The issue remains on standard mode.

[Chodley]

So it's probably the ABL protecting the screen in very bright sunny cricket coverage? It might be that the UHD version is just as bright as HD even then, but the way HLG works causes it to lose apparent contrast vs HD when the ABL kicks in.

[Ninsk]

Thanks for your reply. You might be right. 

I've done some more research and the issues I'm experiencing seem to be related to ABL (auto brightness limiter)  and ABSL (auto static brightness limiter).