U App on Sky Q Jumping to Different Episode after Ads

[pacuk1962]

I was watching Brokenwood Mysteries Episode 1 and it kept jumping to Episode 2

I had a similar problem with ITVX

On Fri, Jun 20, 2025 at 3:54 PM  wrote:

Name: xxxxxxxxx Contact Email:  Account Type: ITVX (free) Comment: When I watch a show, if I take a break when I go back later it shows from the bar I am part way through. When I tell it to resume quite often it goes back to adverts and starts the episode back at the beginning. It doesn't seem to do this all the time, and I am not sure if it depends how long I have been watching something else. Sky say it isn't their issue but an issue with ITVX

These issues were on various days and using both apps on Sky. I gave up and didn't follow it up with ITVX because they started saying silly things like it was possibly my broadband speed etc. When I have 930Mbps. I also found my Samsung Smart TV had both apps and they both were perfectly on that platform.

[Moradeib]

I am having the same issue watching Pete Wicks dog series on the U app on my Sky Q box. Goes to adverts then starts the next episode, a real pain. Also did it when we were watching the Art Detective as well. So I am guessing it is an App issue or a conflict with something in the Sky Q box.

[pacuk1962]

I never really got anywhere. They told me to do the basics like uninstall app etc, which you obviously can't do with Sky. Then they asked for more information...then went silent after I replied. Eventually replying some weeks later. I think I got from that they really don't care.  

I have no issues what so ever with any of it on my Samsung Smart TV apps.

So don't hold your breath expecting either Sky or the relevant company that owns the app to actually do anything.

[Hcc630]

Similar issue. Using the U app on Sky Q box, we get "lost" in the adverts. It will give us the red loading squircle (not a square, not a circle) and never return to the show (Masterchef Australia) or give us an advert.

It's also returned us from the adverts to the next show. We'd been watching an elimination, and with it skipping, we knew who was eliminated without seeing the end of the episode. No point going back when we already know the result.

If it does it again, I'll see if we can use the app on the TV. The apps on sky have a tendency to be glitchy. I doubt we'll be getting another sky Q box.

[GCS84]

Exactly the same here. Watching through U app on Sky Q lands me in a random episode after ads, so it is impossible to follow anything.

Have tried  all reboots/restarts/etc but to no avail. Useless.

[Hcc630]

Just after I wrote that, it froze on an advert and we gave up. Completely unwatchable. Five issues in one programme: it couldn't "find" an ad to show (twice), put us back into the wrong episode, put us back to the beginning of the episode we were watching and, finally, froze on an advert.

[CT56]

Having same issue, different show. Also on 5 app.