U App on Sky Q Jumping to Different Episode after Ads

[pacuk1962]

I am watching Brokenwood on Sky Q U app. It goes to ads part way through episode and then when it goes back to the series after ads it goes to another episode. I then go back to the episode I was on and it plays for about a minute or so, then goes into ads again, which it seems to jump part way through one ad and jumps to another. If I am lucky it starts back at the episode I was in or it jumps to next episode.

I have unplugged power to Sky Q and and left it a minute. It has made no difference.

I have fibre to the property and have speeds of 900mb plus and my Sky Q is wired by ethenet cable. There is no issues with my speed or my connection, and I am not doing anything else with my network.

[stereohaven]

@pacuk1962 

That is annoying.

While I can help flag this to Sky, you are (I think), the first person to report this.

I would recommend telling UKTV directly that you are having issues on Sky Q, as the app has only recently been added, it is most likely a bug that they need to squish.

[pacuk1962]

I have just done that. I did a Google search and it came up I should power of SkyQ and reboot it which I did. I couldn't find anybody else with issue either.

[stereohaven]

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@pacuk1962 wrote:

I have just done that. I did a Google search and it came up I should power of SkyQ and reboot it which I did. I couldn't find anybody else with issue either.

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Let us know if you get a response.

As you have worked out, the only tools really available with an app issue on Q are:

1. Power cycle
2. App refresh
3. Report to Sky/app provider

[pacuk1962]

I remember I had a similar issue with ITVX doing strange things too back in June. I gave up with that one and just used the apps on my TV which worked fine compared to apps on my SkyQ box.

Here is my email to ITVX

On Fri, Jun 20, 2025 at 3:54 PM <xxxxxx> wrote:

Name: xxxxxx

Contact Email: xxxxxx Account Type: ITVX (free) Comment: When I watch a show, if I take a break when I go back later it shows from the bar I am part way through. When I tell it to resume quite often it goes back to adverts and starts the episode back at the beginning. It doesn't seem to do this all the time, and I am not sure if it depends how long I have been watching something else. Sky say it isn't their issue but an issue with ITVX.

I just gave up even going through everything they asked me to do and email them...so just didn't bother in the end.

[stereohaven]

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@pacuk1962 wrote:

I remember I had a similar issue with ITVX doing strange things too back in June. I gave up with that one and just used the apps on my TV which worked fine compared to apps on my SkyQ box.

Here is my email to ITVX

On Fri, Jun 20, 2025 at 3:54 PM <xxxxxx> wrote:

Name: xxxxxx

Contact Email: xxxxxx Account Type: ITVX (free) Comment: When I watch a show, if I take a break when I go back later it shows from the bar I am part way through. When I tell it to resume quite often it goes back to adverts and starts the episode back at the beginning. It doesn't seem to do this all the time, and I am not sure if it depends how long I have been watching something else. Sky say it isn't their issue but an issue with ITVX.

I just gave up even going through everything they asked me to do and email them...so just didn't bother in the end.

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Fair enough.

I don't know what TV package you have, I have Sky Ultimate TV and doing a voice search for "Brokenwood" returns 11 series I can watch on demand without touching the app.

Brokenwood

[pacuk1962]

I have same package as you. I have never used voice search mind you. I just saw in the press the there was a new app on SkyQ and went to investigate. I saw Brikenwood was on there and knew I was a couple of seasons behind so decided to watch...wish I hadn't bothered with all the agro. Thankfully my Smart TV has the app and it works fine. 

[pacuk1962]

Well that was a complete and absolute waste if time contacting U TV. They issue a default email and having actually read mine in any way shape or form. This is exactly what ITVX did.

Here is the waste of time email I got back from UTV

Dear Paul, 

Thanks for reaching out, and I’m sorry to hear you’re experiencing this issue. 

If the adverts play but the show itself doesn’t start and the screen remains blank, here are a few steps you can try to fix it: 

Restart the app or browser you’re using to watch. 

Clear the app or browser cache — this can often resolve playback issues. 

Try a different browser or device to see if the issue is specific to one platform. 

Check for updates to the app or browser and install any available updates. 

Ensure your internet connection is stable — a weak connection can sometimes interrupt playback after ads. 

If the issue continues, please let us know: 

What device and browser/app you’re using 

Whether this happens with all shows or just specific ones 

If you see any error messages 

• We’ll be happy to investigate further and help get things working smoothly again. 

Best regards, 

Emma

[TLBTM84]

The same is happening to me. Watching on TV via SKY Q. It's very annoying for it to constantly switch/skip episodes every time the adverts start. 

[stevereader]

I've just watched Boston Strangler on C4 app via Sky Q box and every time an ad break finishes the film returns to the beginning! Very annoying 

[stereohaven]

I have flagged this issue with Sky, but I cannot stress enough the need to raise it with UKTV who supply the Q app, directly.

If they respond, then please take the next step and explain the issue you are experiencing, because I am not seeing any problems when using it on my box.

[stereohaven]

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@stevereader wrote:

I've just watched Boston Strangler on C4 app via Sky Q box and every time an ad break finishes the film returns to the beginning! Very annoying 

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Different app, even if it is the same problem.

I can't test that one at all as I pay the £39.99 for premium (Channel 4+), so don't have any ads.

[TLBTM84]

Done. Hopefully they can help. 

[KevNewMedia]

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@pacuk1962 wrote:

I am watching Brokenwood on Sky Q U app. It goes to ads part way through episode and then when it goes back to the series after ads it goes to another episode. I then go back to the episode I was on and it plays for about a minute or so, then goes into ads again, which it seems to jump part way through one ad and jumps to another. If I am lucky it starts back at the episode I was in or it jumps to next episode.

I have unplugged power to Sky Q and and left it a minute. It has made no difference.

I have fibre to the property and have speeds of 900mb plus and my Sky Q is wired by ethenet cable. There is no issues with my speed or my connection, and I am not doing anything else with my network.

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Hi @pacuk1962 @TLBTM84 @stevereader 

Thank you for making us aware of this problem, and thank you @stereohaven for the tag.

Can you confirm the following information for us, please?

• The name of the show
• The series
• The episode
• Are you able to tell us the time that you saw the issue at

Thanks very much in advance.

[KevNewMedia]

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@KevNewMedia wrote:

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@pacuk1962 wrote:

I am watching Brokenwood on Sky Q U app. It goes to ads part way through episode and then when it goes back to the series after ads it goes to another episode. I then go back to the episode I was on and it plays for about a minute or so, then goes into ads again, which it seems to jump part way through one ad and jumps to another. If I am lucky it starts back at the episode I was in or it jumps to next episode.

I have unplugged power to Sky Q and and left it a minute. It has made no difference.

I have fibre to the property and have speeds of 900mb plus and my Sky Q is wired by ethenet cable. There is no issues with my speed or my connection, and I am not doing anything else with my network.

---

Hi @pacuk1962 @TLBTM84 @stevereader 

Thank you for making us aware of this problem, and thank you @stereohaven for the tag.

Can you confirm the following information for us, please?

• The name of the show
• The series
• The episode
• Are you able to tell us the time that you saw the issue at

Thanks very much in advance.

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Morning @pacuk1962 @TLBTM84 @stevereader 

Is this problematic for you?  Can you confirm the following, please?

• The name of the show
• The series
• The episode
• Are you able to tell us the time that you saw the issue at