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Discussion topic: Two days with no signal and slow broadband

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This message was authored by WHISKERS1 This message was authored by: WHISKERS1

Two days with no signal and slow broadband

Two days with no signal and slow broadband

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This message was authored by Mark39 This message was authored by: Mark39

Re: Two days with no signal and slow broadband

Posted by a Superuser, not a Sky employee. Find out more

You mean no satellite signal? Have you done anything to try to fix it? Or spoken to Sky?

 

Try the help here: https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-live-tv/no-satellite-signal/articl...

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Two days with no signal and slow broadband

Posted by a Superuser, not a Sky employee. Find out more

@WHISKERS1 
”No signal” tends to be a message from your TV (in which case check the cables going to the TV). A “no satellite signal” message relates to your Sky box.

If a “no satellite signal” message is displayed firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. After that look at the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish (it’s not something that will necessarily be visible to the naked eye). If you’re on a communal dish you may initially need to liaise with your landlord or building management company.


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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