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Discussion topic: Tv won’t turn on whirring noise from sky box

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This message was authored by: Rupert7

Tv won’t turn on whirring noise from sky box

How can I get my tv to turn on

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This message was authored by: Laing1

Re: Tv won’t turn on whirring noise from sky box

Posted by a Superuser, not a Sky employee. Find out more

@Rupert7 wrote:

How can I get my tv to turn on


@Rupert7 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
This message was authored by: oldfella

Re: Tv won’t turn on whirring noise from sky box

Posted by a Superuser, not a Sky employee. Find out more

@Rupert7 wrote:

How can I get my tv to turn 

 Hi @Rupert7 

Work through the following link
https://www.sky.com/help/articles/sky-q-box-wont-turn-on
If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.
Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.

oldfella_0-1737146175825.png

 

 

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