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Discussion topic: Tv will not change stuck on one channel

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This message was authored by: Freddy10

Tv will not change stuck on one channel

Sky tv stuck on U& Dave channel for 3days know .remote will not change any channels or do any thing apart from turn sound up and down . Cannot get in to settings or any thing else to try to change it.

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This message was authored by: Daniel0210

Re: Tv will not change stuck on one channel

Posted by a Superuser, not a Sky employee. Find out more

@Freddy10 

As a short term measure have you tried using the voice button to change the channel?


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
This message was authored by: Laing1

Re: Tv will not change stuck on one channel

Posted by a Superuser, not a Sky employee. Find out more

@Freddy10 wrote:

Sky tv stuck on U& Dave channel for 3days know .remote will not change any channels or do any thing apart from turn sound up and down . Cannot get in to settings or any thing else to try to change it.


@Freddy10 Try resetting your remote.
Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.

if that doesnt work and either @Daniel0210 suggestion doesn't work or you dont have a voice remote if you have Sky go for android or ios then there is a Q remote control on the Sky Go App


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
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Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
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