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Discussion topic: Tv stuck on children’s channel home key not working

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This message was authored by: Kokapelli

Tv stuck on children’s channel home key not working

Home button won't taken tv back to main menu. Tv is stuck on children's tv 

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This message was authored by: oldfella

Re: Tv stuck on children’s channel home key not working

Posted by a Superuser, not a Sky employee. Find out more

@Kokapelli wrote:

Home button won't taken tv back to main menu. Tv is stuck on children's tv 


Hi @Kokapelli

try first rebooting your Q box.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

 

If the remote is still not working

Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

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